STEP 2: Press the Menu button on the controller. STEP 1: Go to the Home screen or say “Xbox, go home.” Your passkey settings will be recognized the next time you sign in to your console. From there, you will need to sign in with your password once. NOTE: After removing your profile by performing the steps below, you will need to add your profile back. Delete your profile from your Xbox One console STEP 7: Select the option Delete my passkey. STEP 6: Select Sign-in, security & passkey. NOTE: You will need a controller to navigate once you are on the Settings screen. STEP 5: Select Settings or just say “Xbox, go to settings” from any screen. STEP 4: Press the Menu button on the controller. STEP 3: Go to the Home screen or say “Xbox, go home.” STEP 2: Enter your Microsoft account password in the field provided in order to log in. NOTE: After the third attempt, Xbox One will prompt you to enter your Microsoft account password. STEP 1: Try to enter your passkey three times. Sign in using your Microsoft account password If this is the case, proceed to Solution #2. NOTE: However, if in case you also don’t know your Microsoft account password, you will have to delete your account from the console. There are two possible solutions to this problem: either sign in using your Microsoft account password, or remove your exisitng profile from your Xbox One console. If you have forgotten your passkey, you will not be able to sign in using the passkey. This article will help you resolve the issue in case you have forgotten the passkey that you use to sign in on your Xbox One console.
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